Frequently Asked Questions

Call us or submit a request online. A care coordinator will call you back, usually the same day, to talk through the situation. If it sounds like we can help, we schedule a free in-home assessment. There is no obligation at any point before you sign a service agreement.

Yes. The phone conversation and the in-home assessment are both free, and you are not committed to anything by having them. Families frequently use the assessment simply to understand their options.

Usually within 24 to 48 hours of the assessment. Urgent hospital discharges can often be accommodated same-day. Availability varies with the type of care needed, and overnight or 24-hour coverage takes more scheduling.

We set a minimum visit length, commonly three or four hours, because shorter visits make it very difficult to retain good caregivers. We will tell you our minimum up front.

Rates depend on the type of care and the hours needed. We will give you a written rate schedule during the assessment, including how overtime, holidays, and cancellations are billed.

Generally no. Medicare covers intermittent skilled home health care ordered by a physician after a qualifying event; it does not cover ongoing non-medical care such as bathing, meals, housekeeping, or companionship, which is what most families need. This surprises nearly everyone, and it is worth understanding before you plan around it.

This is extremely common and usually about autonomy rather than the caregiver. Approaches that tend to work: start small with a task the person genuinely dislikes doing, frame it as help for you rather than for them, involve them in choosing the caregiver, and use a trial period with a defined end date so it does not feel permanent.

Caregivers document each visit against the care plan, and we provide family access to those notes plus regular check-in calls from a supervisor.

Yes, and it should. Plans are reviewed on a schedule and any time the situation changes, after a hospitalization, a new diagnosis, or simply because something is not working. Adjusting hours up or down is a normal request, not a difficult one.

Caregivers are trained to call 911 first in a medical emergency, then the office and the family contacts on the plan.